I-Robo 2 Instruction Manual

Troubleshooting

If an error occurs in the device, an alarm will be displayed as a pop-up on the touch panel.
There are two levels of alarms: "Error", and "Warning".

Alarm icon	Warning	Alarm level description
	Error	Immediate stop. Resolve the cause of the alarm and prepare the device to resume operation. Cooking will be stopped when the device stops. Cooking cannot be resumed. Empty the contents of the pot.
	Description	Normal operations (cooking, cleaning, and related functions) cannot be performed until the cause of the alarm is resolved. If cooking was in progress, you can resume cooking by touching [OK] on the alarm pop-up after resolving the cause.

How to Handle Alarm Level "Error"

Check the details of the alarm with displayed.

Refer to the Alarm List (user-resolvable items) and take appropriate action.
Once the action is complete, touch [OK].

If [Contact TM support.] is displayed, immediately stop this device and contact the TechMagic customer service center.

How to Handle Alarm Level "Warning"

Check the warning code and content of the alarm with displayed.

Refer to the Alarm List (user-resolvable items) and take appropriate action.
Once the action is complete, touch [OK] to resume operating the device.

Alarm List

User-resolvable items

Alarms that necessitate contacting the TechMagic service representative

General product alarm list (0)

Code	Name	Cause/Checkpoint	Action
0001	Emergency Stop	Is the emergency stop switch pressed?	Check that nothing is interfering with the operation of the device. Wait for at least 10 seconds, then release the emergency stop using the emergency stop switch, recover from the error, and start up the device.

Rinse unit alarm list (3)

Code	Name	Cause/Checkpoint	Action
3002	Rinse Tank Water Heater Timeout	The water supply valve is closed. Other cases.	Check if the water supply valve is open. If this is not the cause, contact the TechMagic customer service center.
3003	Rinse Tank Refilling Timeout	The water supply valve is closed. Other cases.	Check if the water supply valve is open. If this is not the cause, contact the TechMagic customer service center.

Cooking unit alarm list (4)

Code	Name	Cause/Checkpoint	Action
4002	Abnormal Heating of Pot	The pot temperature has reached an abnormally high level that is not normally reached during the cooking process.	Wait for some time or clean the unit before cooking again.
4005	Arm Handle Operation Detected During Pot and/or Spatula Operation	The pot has moved out of the heating position during the cooking process. The pot has moved out of the washing position during the cleaning process.	Move the pot back to the cooking position and try again. Return the pot to the washing position and try again.
4011	Temperature Limit Reached for Pot Motor Driver	The motor that rotates the pot has overheated and was stopped for safety reasons.	Leave the unit for about 30 minutes to allow the driver to cool, then restart cooking.
4017	Temperature Limit Reached for Spatula Motor Driver	The motor that rotates the spatula has overheated and was stopped for safety reasons.	Leave the unit for about 30 minutes to allow the driver to cool, then restart cooking.
4024	Pot Temperature Reading Abnormality	The pot temperature sensor cover is dirty. Alternatively, ingredient addition is detected during oil heating.	Check the operation while the oil is heated. If the pot temperature sensor cover is dirty, follow the guide instructions to clean it in Cleaning mode.

Pot Guard Alarm List (A)

Code	Name	Cause/Checkpoint	Action
A001	Open Pot Guard Detected	The pot guard has been moved during pot/spatula operation.	Close the pot guard and try again.

General product alarm list (0)

Code	Name	Cause/Checkpoint	Action
0102	Controller Internal Abnormality	An abnormality occurred inside the controller.	Please contact the TechMagic customer service center.
0105	Recipe Data Abnormality	The registered recipe data contains invalid data.	Please contact the TechMagic customer service center.
0106	Watchdog Abnormality	An abnormality occurred inside the controller.	Please contact the TechMagic customer service center.

Rinse unit alarm list (3)

Code	Name	Cause/Checkpoint	Action
3001	Water Heater Controller Communication Error	A communication error occurred in the temperature controller.	Please contact the TechMagic customer service center.
3002	Rinse Tank Water Heater Timeout	The water supply valve is closed. Other cases.	Check if the water supply valve is open. If this is not the cause, contact the TechMagic customer service center.
3003	Rinse Tank Refilling Timeout	The water supply valve is closed. Other cases.	Check if the water supply valve is open. If this is not the cause, contact the TechMagic customer service center.
3005	Rinse Tank Level Sensor Abnormality	Sensor malfunction, disconnection.	Please contact the TechMagic customer service center.
3006	Rinse Tank Dry Running Detected	LED lamp indication on the temperature controller body, connection of each connector on the temperature controller, operation of the float switch.	Please contact the TechMagic customer service center.
3007	Rinse Tank Overheating	Looseness of each connector on the temperature controller, SSR malfunction, contact welding.	Please contact the TechMagic customer service center.
3008	Rinse Tank Thermostat Disconnection	Contact of the temperature controller sensor connector, disconnection of the sensor.	Please contact the TechMagic customer service center.

Cooking unit alarm list (4)

Code	Name	Cause/Checkpoint	Action
4001	IH Inverter Abnormality	The IH inverter is malfunctioning.	Please contact the TechMagic customer service center.
4006	Pot Temperature Sensor Malfunction	The pot temperature sensor is malfunctioning.	Please contact the TechMagic customer service center.
4007	Abnormal Pot Rotation	There is an abnormality in the pot control system.	Please contact the TechMagic customer service center.
4012	Grounding of Pot Motor Phase A	The pot rotation motor is malfunctioning.	Please contact the TechMagic customer service center.
4013	Grounding of Pot Motor Phase B	The pot rotation motor is malfunctioning.	Please contact the TechMagic customer service center.
4014	Short Circuit in Pot Motor Phase A	The pot rotation motor is malfunctioning.	Please contact the TechMagic customer service center.
4015	Short Circuit in Pot Motor Phase B	The pot rotation motor is malfunctioning.	Please contact the TechMagic customer service center.
4018	Grounding of Spatula Rotation Motor Phase A	The spatula rotation motor is malfunctioning.	Please contact the TechMagic customer service center.
4019	Grounding of Spatula Rotation Motor Phase B	The spatula rotation motor is malfunctioning.	Please contact the TechMagic customer service center.
4020	Short Circuit in Spatula Rotation Motor Phase A	The spatula rotation motor is malfunctioning.	Please contact the TechMagic customer service center.
4021	Short Circuit in Spatula Rotation Motor Phase B	The spatula rotation motor is malfunctioning.	Please contact the TechMagic customer service center.
4022	Spatula Home Position Return Timed Out	Malfunction of the spatula rotation motor. Malfunction of the magnet or sensor used to detect the spatula origin. Discrepancy in the physical distance between the magnet and sensor.	Please contact the TechMagic customer service center.